At Discountboxprinting.com we aim to provide our customers with the best possible products for the most competitive rates being offered in the market. We try to give our clients exactly what they want. And if you are unsure about what you want then you can always ask for a free CAD sample and free mock-up. This is why we rarely get any refunds or cancellations. However, if you think that we have messed up the order or made a blunder in the design then you can ask for a refund. We will refund your money if one of the following issues exists in the consignment we have sent to you.
If these conditions are not met then you won’t receive a refund for the packaging products that you have ordered.
Follow these steps by the book, and let us do the rest. We will assess the returned products and get back to you. If there are any issues with the quality of the items delivered, then the refund amount will be credited to your online account.
If the order is eligible for a refund, then the money will be added to the customer’s online account as in-store credits, for future purchases.
In case of a partial refund, only the amount qualified for the return will be refunded, instead of the full amount.
If the customer had used a coupon or in-store credits for paying for the order that is being refunded, then the coupon or in-store credits will be pro-rated, based on each product’s individual value.
For more information about our services and rates, or for any other queries about your order refund, you can call us on 188872PRINT, 18605564666 or email us at support@discountboxprinting.com.