Help Center

For Discountboxprinting results, you need to follow these tips before submitting your order:

File Format:

We recommend PDF file in order to send data to us. A high resolution PDF file easily set in all graphics and fonts of that data. If you use PDF, you are confirmed that the fonts and graphics are the same as you see them on your own system. Only the print dialog box, you will see a PDF button that will allow you to save data as a PDF file. We also accept other file formats, which includes AI (Adobe Illustrator), DOC (Microsoft word), EPS (Encapsulated Post Script), INDD (Adobe InDesign),  JPEG (Joint Photographic Experts Group File Format), PPT(Microsoft power point), PSD (Adobe Photoshop), QXD (Quark Xpress), TIF (Tagged Image) and XLS (Microsoft Excel).

Be sure, when you are submitting files that are not PDF include all fonts and graphics with your file.

File Transfer:

We have an option of FTP site, which can help you to send large files. Simply, send an email to for that information. You can also contact your customer service representative.

File Dimension:

Before submitting file you must be aware about the safety area on your document. Most finished pieces are printed on large size paper and cut, you have to make sure that you do not print any critical graphic or text too close to the edges of that page. You should also make sure that you allow only 1/8 inches between the text and the edge of your paper.


Be sure, when you are submitting your file convert all graphics and colors used in your documents to CMYK. If you design your page in PMS, convert everything to latest CMYK color before submitting your data.

Image Resolution:

All graphics of you documents should be 300 dpi. The images on your computer screen look great at 72 dpi (dots per inch) and that is the maximum image resolution of a computer screen. This resolution looks very blurry and jagged when printed. Be sure, enlarging graphics can cut print quality and image resolution. On the other site, you can raise the resolution of a document image by decreasing the size.

Follow these tips, which explained above. These tips will definitely help you get proper information about required image resolution. Sometimes we check your files, like proper safety zones, image resolution and proper bleeds.

If you have any query or want help, please feel free to call us at 860-556-4666 or email us at