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Frequently Asked Questions
Everything you need to know about ordering custom boxes — pricing, design, materials, and delivery.
Have a question about custom packaging? Browse the answers below, or request a free quote and our team will reply within one business day. You can also order a free sample kit to see our quality first-hand.
Ordering & Getting Started
How do I order custom boxes?
Request a free quote with your product, box style, size, and quantity. Our designers send a free dieline and digital proof; once you approve it, your order goes into production and ships free across the USA.
What industries do you make packaging for?
We make custom boxes for cosmetics, candles, soap, CBD, bakery, retail, gift, food, and e-commerce — plus food-safe printed paper. If you don't see your product, just ask.
Can I order a small quantity to start?
Yes. We offer low minimum orders, so you can launch a small batch to test the market and reorder as your brand grows.
Do you ship outside the USA?
Our free shipping covers all 50 U.S. states. For international destinations, contact us and we'll confirm options and timing.
Pricing & Quotes
How much do custom boxes cost?
Pricing depends on size, material, quantity, and finishes. Because we manufacture factory-direct with no middleman markup and no setup fees, our wholesale prices are typically lower than buying through a reseller. Request a free quote for exact pricing.
Are there setup or plate fees?
No. There are no setup, plate, or design fees — the price you're quoted is the price you pay.
Will you beat my current quote?
Yes. If you already have a comparable quote for custom boxes, send it through our beat my quote page and we'll beat it.
Is free design really included?
Yes. Free design support is included with every order — our team builds your dieline and sends a proof at no cost.
Design & Artwork
Can I print my logo and brand colors?
Yes. Every box is fully customizable with your logo, brand colors, and artwork using high-quality offset printing for sharp, consistent results.
What finishes are available?
Gloss and matte lamination, soft-touch, foil stamping (gold/silver), embossing, debossing, spot UV, plus windows and custom inserts.
What file formats do you accept?
We accept print-ready vector files (AI, EPS, PDF) and high-resolution artwork. No print-ready file? Our designers will build your dieline from scratch for free.
Will I see a proof before production?
Yes. You'll receive a digital proof to review and approve before we print, so there are no surprises.
Materials, Sizes & Finishes
What materials do you offer?
Cardstock (12pt–24pt), kraft, rigid (chipboard), and corrugated stock — including recyclable, biodegradable, and food-safe options.
Can I get a custom size and shape?
Absolutely. Every order is made to your exact dimensions and style — tuck-end, mailer, rigid two-piece, sleeve, window box, and more.
Are your materials eco-friendly?
Yes. We use recyclable and biodegradable materials wherever possible, including kraft and recycled cardboard — see our eco-friendly boxes.
Production, Shipping & Support
How long does production and delivery take?
Standard production and delivery is about 10–12 business days after proof approval, with rush turnaround of 6–8 business days available on most orders.
When does the turnaround time start?
Production begins once you approve your digital proof, so approving artwork promptly gets your boxes to you sooner.
Do I get tracking for my order?
Yes. Once your order ships, we email you tracking details so you can follow it to your door.
Can I get samples before ordering?
Yes. Order a free sample kit to compare our stocks, finishes, and print quality in hand before you commit.
Still have a question?
Our team is happy to help — call, email, or send your specs for a free quote and dieline.
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